Returns & Exchanges

Because our products are fresh, edible items, we follow strict safety and hygiene guidelines.

We Accept Returns ONLY If:
- The product arrived damaged
- The jar was broken or leaked
- You received the wrong item

In these cases, we will replace the jar or refund the full amount.

We Do NOT Accept Returns If:
- The jar was opened
- The product was partially consumed
- You changed your mind
- Heat level selection was chosen incorrectly
- You decided to switch flavors after delivery

This is for product safety, quality, and customer protection.

Time Limit
Return requests must be submitted within 24 hours of receiving your order.

How to Request a Return
Send us on WhatsApp:
- Photo of the jar
- Order number
- Short explanation

We respond within 1 working day.