FAQ
1. Orders & Delivery
Q: How long does delivery take?
Delivery times depend on courier routing:
• 1–2 working days: New Cairo, Nasr City, Heliopolis, Sheraton
• Up to 7–10 working days: Other serviced Cairo districts
You will receive a confirmation message once your order is on its way.
Q: Do you deliver outside Cairo?
Currently, we deliver across Greater Cairo.
New areas will be added soon.
Q: How much is the delivery fee?
Delivery fees depend on your location as per the below table
TODO
Q: How do I track my order?
The courier call you and texts you WhatsApp to arrange pickup, you can track it by directly contacting the courier.
Q: What happens if I miss the delivery?
The courier will attempt to deliver twice.
If both attempts fail, the order may be cancelled and delivery fees may apply twice.
2. Product Details
Q: What are the jar weights?
Each jar includes:
• Gross Weight: 1 Kg
Q: Are all products handmade?
Yes — everything is small-batch crafted using clean, natural ingredients.
Q: Do the jars have heat level options?
Yes — all jars come with heat-level selection:
• Tuffaahy Olives: Mild / Normal / Spicy
• Cucumbers: Mild / Normal
• Tangerine Cabbage: Mild / Normal
• Harissa Lemons: Mild / Spicy
You can choose your preferred heat level on each product page.
Q: Do you use preservatives?
No artificial preservatives.
Only clean, fresh ingredients.
Q: How long do the products last?
Shelf life varies per item.
Please store jars in a cool place and refrigerate after opening.
3. Payments
Q: How can I pay?
Cash on delivery / Instapay
Q: Is there a minimum order?
No minimum order.
Q: Do you offer discounts?
Occasionally on selected bundles and promotional campaigns.
4. Returns & Refunds
Q: Can I return a jar if I don’t like the taste?
For safety reasons, we cannot accept opened jars or items returned due to personal preference.
Q: What if the product arrives damaged?
We will replace or refund immediately.
Please send us a photo within 24 hours.
Q: What if I received the wrong item?
We’ll arrange a replacement as quickly as possible.
Q: How do I request a return?
Contact us on WhatsApp with:
• Order number
• Photo/video
• Issue description
We respond within 1 business day.
5. Heat Levels & Flavor Profiles
Q: What’s the difference between Mild, Normal, and Spicy?
• Mild: Balanced, gentle flavor
• Normal: Standard household spice
• Spicy: Full heat and bold aromatics
Q: Which products are the spiciest?
• Harissa Lemons (Spicy)
• Olives (Spicy)
Q: Which products are best for daily eating?
• Cucumbers (Mild/Normal)
• Tangerine Cabbage (Mild/Normal)
6. Contact & Support
Q: How can I contact you?
📱 WhatsApp: 01070985360
📧 Email: support@teta-aida.com
🕓 Support Hours: 10 AM – 10 PM, daily